Are you interested in computer technology? Are you excited by the opportunity to provide fast, accurate and appropriate technical assistance on computer systems for a variety of customers? Do you thrive on investigating and resolving software and hardware problems of computer users?
Essential Duties and Responsibilities
• Serve as the first contact with customers who need technical assistance via the phone or email
• Perform troubleshooting using different diagnostic techniques
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues
• Provide quick resolution and excellent customer service
• Redirect unresolved issues to the next level of support personnel
• Provide needed information on IT products or services
• Keep record of problems and their resolution
• Follow-up with customers
• Provide feedback on processes and make recommendations on areas to improve
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
• Suggest improvements on procedures
• Provide after-hours, on call technical service, as assigned
• Up to 50 % travel may be required throughout the DMV region. Must have a valid Driver's License and reliable transportation
• Perform other duties/projects as assigned
Skills to be Successful
• Problem Solving
• Technical Skills
• Customer Service
• Interpersonal Skills
• Remarkable oral and written communication
• Teamwork
• Ethics
• Organizational Support
• Motivation
• Professionalism
• Adaptability
• Attendance/Punctuality
• Dependability
• Initiative
Qualifications